Frequently Asked Questions
Everything you need to know about your Koi Happiness experience.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international delivery can take between 7-14 business days depending on the destination.
How do I initiate a return or exchange?
If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page includes a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure the perfect fit every time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
How should I care for my Koi Happiness garments?
To maintain the longevity of our fabrics, we recommend machine washing in cold water with like colors and tumble drying on low heat. Avoid bleach and high-heat ironing to preserve the integrity of the fibers.